Support
Need a hand?
Email support@replabteam.com and we'll reply within one business day.
My video won't upload / stalls above 20 MB+
Trim your clip to 1–3 reps or 10 sec of movement, and film at 720p. Very large files (>20 MB) can time out on slow connections. iPhone: Photos → Edit → trim → Save as new clip.
Score is low but form looks fine+
Check the filming guide for your mode. Low-angle grass footage or half-body framing = <50% tracking = artificially low scores. Film side-on, hip height, full body in frame.
Cancelling my subscription+
Manage your subscription from the Stripe customer portal link in the email receipt, or reply to support@replabteam.com and we'll cancel and refund unused time within 24 hours.
How is my video used?+
Pose tracking runs entirely in your browser. Only the extracted joint angles + numeric metrics are sent to our AI coach. Your raw video never leaves your device.
Why did my analysis say 'partial tracking'?+
Pose coverage was under 50% for the clip. We still return a best-effort breakdown, but a re-film per the guide will produce a more accurate score.